Return & Refund Policy
Your satisfaction is our priority. Review our return policy below.
You have 7 days from the date of delivery to return most items. Items must be unused, in original condition, and in original packaging with all tags attached.
The 7-day return period begins from the date you receive your order, not from the date of purchase.
Electronics & Appliances
Must be in original packaging with all accessories and manuals
Clothing & Accessories
Unworn, unwashed, with original tags attached
Home & Kitchen Items
Unused and in original packaging
Books & Media
Unopened or in original shrink wrap
Personal Care & Beauty Products
Due to hygiene reasons
Intimate Apparel & Swimwear
Unless unopened in original packaging
Perishable Goods
Food items, flowers, etc.
Digital Products
Software, gift cards, downloaded content
Custom or Personalized Items
Items made to order or with custom engraving
- 1
Initiate Return Request
Log in to your account, go to Order History, select the order, and click “Request Return"
- 2
Pack the Item
Securely pack the item in its original packaging with all accessories, tags, and documentation
- 3
Ship or Schedule Pickup
Either drop off the package at our designated location or schedule a free pickup from your address
- 4
Inspection & Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days
Refunds will be issued to your original payment method:
- •bKash/Nagad/Rocket: 3-5 business days
- •Credit/Debit Card: 7-10 business days
- •Cash on Delivery: Bank transfer within 5-7 business days
Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.)
We currently don't offer direct exchanges. If you need a different size, color, or variant:
- Return the original item following our return process
- Place a new order for the desired item
- Your refund will be processed once we receive the return
Need Help?
If you have questions about returns or need assistance with a return request, our customer support team is ready to help.
Contact Customer Support →